Delivery & Return
Free delivery available for products over $300. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Flask Wine and Whiskey offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
What do we mean by small? Just about everything under the sun except for major whiskey bottles and barrels over 750ml.
Large items
The big stuff. Major whiskey bottles and barrels like single malt scotch, bourbon, rye, and peated whiskey.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the wine and whiskey are destroyed, damaged, or altered through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to opening the product or checking its contents, this does not mean that the consumer cannot request a refund.
The product is not accepted back if at least one of the components is missing:
Fully equipped equipment;
A receipt proving the fact of purchase in the Flask Wine and Whiskey store;
Warranty card; an act with a description of the defect drawn up by the service department.
The money for the goods will be refunded within the terms established by the current legislation.
FAQs
Delivery and Returns on Public Holidays for Flask Wine and Whiskey Store:
Delivery:
- Flask Wine and Whiskey Store may offer limited delivery services on select public holidays.
- Availability of delivery services on public holidays may vary depending on the specific holiday and location.
- Customers should check with Flask Wine and Whiskey Store for any special arrangements or restrictions regarding delivery on public holidays.
- Orders placed on public holidays may experience delays in processing and delivery due to reduced operational hours or increased demand.
- Customers are advised to plan their orders accordingly and to contact Flask Wine and Whiskey Store for any questions or concerns regarding holiday delivery services.
Returns:
- Returns of products purchased from Flask Wine and Whiskey Store may be subject to the same return policies on public holidays as on regular business days.
- Customers may need to follow the standard return procedures, including contacting customer service and obtaining return authorization.
- It's important for customers to review Flask Wine and Whiskey Store's return policy for any specific exceptions or changes that may apply during public holidays.
- Refunds for returned items will be processed in accordance with the store's usual refund procedures, but customers should expect potential delays due to the holiday period.
- Customers are encouraged to reach out to Flask Wine and Whiskey Store's customer service team for assistance with any inquiries or issues related to returns during public holidays.
- To check if Flask Wine and Whiskey Store delivers to your postcode, please enter your postcode on our website's delivery page.
- Our delivery service covers a wide range of postcodes, but availability may vary depending on your location.
- If your postcode is within our delivery area, you will be able to proceed with placing your order.
- If your postcode is not covered by our delivery service, you may explore alternative options such as in-store pickup or shipping to a nearby address.
- For any assistance or inquiries regarding delivery to your postcode, please contact our customer service team.
- Flask Wine and Whiskey Store offers next day delivery service for all orders placed within our delivery area.
- Orders placed before [specific cutoff time] will be eligible for next day delivery.
- Next day delivery is subject to product availability and delivery slot availability.
- Additional charges may apply for next day delivery service.
- Customers can select the next day delivery option during the checkout process.
- Delivery times may vary depending on location and other factors.
- Customers will receive notifications regarding the status of their delivery.
- For more information or assistance, customers can contact Flask Wine and Whiskey Store's customer service team.
- +1 773-236-7197
- sales@flaskwineandwhiskey.com
- 612 N Rush St
Chicago, Illinois
- Yes, all deliveries from Flask Wine and Whiskey Store require a signature upon receipt.
- This ensures the safe and secure delivery of your order.
- If you are unavailable to sign for your delivery, you may provide specific delivery instructions during checkout or arrange for someone else to sign on your behalf.
- Alternatively, you can contact our customer service team to discuss alternative delivery arrangements.
- Please note that failing to provide a signature may result in delays or complications with your delivery.
- For any further questions or concerns regarding delivery signatures, please feel free to reach out to our customer service team for assistance.
